Artificial intelligence in the workplace: role conflict and well-being
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Abstract
From the point of view of the end user, the advent of artificial intelligence (AI) is associated with greater efficiency and productivity in all professional domains. However, the connection or disconnection that human workers can experience in relation to their machine colleagues has given rise to an interesting debate on the reality of AI in the workplace. This article explores the absence and permeability of role boundaries, and the almost inevitable confusion, stress, techno-stress and boredom produced as a result regarding the activities that humans feel relegated into performing. Based on a review of the literature on artificial intelligence in the workplace, the generation and understanding of employment skills, and adaptability as a necessary quality in the workplace, the study proposes a series of changes and future actions for organisations to achieve greater synergy between humans and machines.
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