Dark leadership: una aproximación al estudio de liderazgos tóxicos y su impacto en la industria hotelera.
Barra lateral del artículo
Contenido principal del artículo
Resumen
El liderazgo puede constituir un factor diferencial clave para lograr el éxito empresarial. Por ello, su estudio ha cobrado una creciente importancia con la intención de discernir aquellos estilos de liderazgo que generan mayores efectos positivos en los entornos organizativos. Sin embargo, no todos los jefes adoptan liderazgos positivos, demostrando distintos estudios que en determinados sectores —como la industria hotelera— es frecuente encontrar los denominados “liderazgos destructivos”, los cuales pueden generar importantes efectos negativos para las organizaciones y sus miembros. El presente trabajo pretende revisar determinados estilos negativos de liderazgo, analizando algunos de sus efectos en trabajadores de hotel. En concreto, se presenta un estudio en el que se analizan los efectos de dos liderazgos destructivos (la supervisión abusiva y el liderazgo despótico) en la intención de permanecer en la empresa en una muestra de empleados de hoteles certificados con la Q de Calidad del Instituto de Calidad Turística Española (ICTE). Este estudio pretende ofrecer una explicación a las altas tasas de absentismo y rotación habituales en el sector, que han derivado en un problema actual para las empresas hoteleras, las cuales enfrentan dificultades para captar y retener el talento. Los resultados de este estudio demuestran el impacto negativo de los liderazgos destructivos en la intención de continuar en el trabajo del empleado hotelero.
Palabras clave:
Descargas
Métricas
Detalles del artículo
Citas
Abrar, Rabia, Mehta, Ahmed Muneeb, Malik, Qaiser y Ahmad, Tanveer (2020). The culprit-from emotional abuse to emotional assault caused by downward workplace mobbing. Journal of Legal, Ethical and Regulatory Issues, 23 (4), 1-16. https://www.abacademies.org/articles/The-culprit-from-emotional-abuse-to-emotional-assault-caused-by-downward-workplace-mobbing-1544-0044-23-4-504.pdf
Albashiti, Belal, Hamid, Zeeshan y Aboramadan, Mohammed (2021). Fire in the belly: the impact of despotic leadership on employees work-related outcomes in the hospitality setting. International Journal of Contemporary Hospitality Management, 33(10), 3564–3584. https://doi.org/10.1108/IJCHM-03-2021-0394 DOI: https://doi.org/10.1108/IJCHM-03-2021-0394
Birknerová, Zuzana, Zbihlejová, Lucia y Droppa, Milan (2021). Assessment of abusive supervision – Boss methodology. Journal of Business Economics and Management, 22 (1), 197-216. https://doi.org/10.3846/jbem.2020.13552 DOI: https://doi.org/10.3846/jbem.2020.13552
Brislin, Richard W. (1980). Translation and content analysis of oral and written materials. Methodology, 389-444.
Camacho Ramírez, Adriana (2018). Acoso laboral o mobbing. Editorial Universidad del Rosario. DOI: https://doi.org/10.12804/tj9789587841619
Chen, Tso-Jen y Wu, Chi-Min (2020). Can newcomers perform better at hotels? Examining the roles of transformational leadership, supervisor-triggered positive affect, and perceived supervisor support. Tourism Management Perspectives, 33. https://doi.org/10.1016/j.tmp.2019.100587 DOI: https://doi.org/10.1016/j.tmp.2019.100587
Dai, You-De, Zhuang, Wen-Long y Huan, Tzung-Cheng (2019). Engage or quit? The moderating role of abusive supervision between resilience, intention to leave and work engagement. Tourism Management (1982), 70, 69-77. https://doi.org/10.1016/j.tourman.2018.07.014 DOI: https://doi.org/10.1016/j.tourman.2018.07.014
De Hoogh, Annebel H. B. y Den Hartog, Deanne N. (2008). Ethical and despotic leadership, relationships with leader’s social responsibility, top management team effectiveness and subordinates’ optimism: A multi-method study. The Leadership Quarterly, 19(3), 297–311. https://doi.org/10.1016/j.leaqua.2008.03.002. DOI: https://doi.org/10.1016/j.leaqua.2008.03.002
Dumazert, Jean-Pierre y Plane, Jean-Michel (2012). Negative deviant behaviors in the workplace: Causes and impacts to co-workers and human relations. Revue De Gestion Des Ressources Humaines, 86, 52-64. http://dx.doi.org/10.3917/grhu.086.0052 DOI: https://doi.org/10.3917/grhu.086.0052
Fischer, Thomas, Tian, Amy Wei, Lee, Allan y Hughes, David J. (2021). Abusive supervision: A systematic review and fundamental rethink. The Leadership Quarterly, 32(6), 101540. https://doi.org/10.1016/J.LEAQUA.2021.101540 DOI: https://doi.org/10.1016/j.leaqua.2021.101540
Fox, Suzy, Spector, Paul E. y Miles, Don (2001). Counterproductive Work Behavior (CWB) in response to job stressors and organizational justice: Some mediator and moderator tests for autonomy and emotions. Journal of Vocational Behavior, 59 (3), 291-309. https://doi.org/10.1006/jvbe.2001.1803. DOI: https://doi.org/10.1006/jvbe.2001.1803
Hu, Li-tze y Bentler, Peter M. (1999). Cutoff criteria for fit indexes in covariance structure analysis: Conventional criteria versus new alternatives. Structural Equation Modeling, 6(1), 1–55. https://doi.org/10.1080/10705519909540118. DOI: https://doi.org/10.1080/10705519909540118
Huertas-Valdivia, Irene, González-Torres, Thais y Nájera-Sánchez, Juan-José (2022). Contemporary leadership in hospitality: a review and research agenda. International Journal of Contemporary Hospitality Management, 34(6), 2399–2422. https://doi.org/10.1108/IJCHM-05-2021-0658. DOI: https://doi.org/10.1108/IJCHM-05-2021-0658
Karatepe, Osman M., Okumus, Fevzi, Nosrati, Saeid y Gurcham, Ksenia (2023). Test of a serial mediation model of Machiavellian leadership among hospitality and tourism employees. International Journal of Hospitality Management, 111, 103462. https://doi.org/10.1016/j.ijhm.2023.103462. DOI: https://doi.org/10.1016/j.ijhm.2023.103462
Kim, Gi-Jin (2014). Applying service profit chain model to the Korean restaurant industry. International Journal of Hospitality Management, 36, 1–13. https://doi.org/10.1016/j.ijhm.2013.07.008 DOI: https://doi.org/10.1016/j.ijhm.2013.07.008
Mackey, Jeremy D., Parker Ellen III, B., McAllister, Charn P. y Alexander, Katherine C. (2021). The dark side of leadership: A systematic literature review and meta-analysis of destructive leadership research. Journal of Business Research, 132, 705–718. https://doi.org/10.1016/j.jbusres.2020.10.037. DOI: https://doi.org/10.1016/j.jbusres.2020.10.037
Martínez Ávila, Minerva y Fierro Moreno, Eréndira (2018). Aplicación de la técnica PLS-SEM en la gestión del conocimiento: un enfoque técnico práctico. RIDE Revista Iberoamericana Para La Investigación y El Desarrollo Educativo, 8(16), 130–164. https://doi.org/10.23913/ride.v8i16.336. DOI: https://doi.org/10.23913/ride.v8i16.336
Mehraein, Vahid, Visintin, Francesca y Pittino, Daniel (2023). The dark side of leadership: A systematic review of creativity and innovation. International Journal of Management Reviews. https://doi.org/10.1111/ijmr.12334. DOI: https://doi.org/10.1111/ijmr.12334
Méndez Díaz, Mónica, Fernández Muñoz, Juan José y Martín Duque, Clara (2021): Medición de la satisfacción a través de los atributos de la calidad percibida en una muestra de clientes de hoteles. Rotur, Revista de Ocio y Turismo, 15(1): 78-97 https://doi.org/10.17979/rotur.2021.15.1.5985 DOI: https://doi.org/10.17979/rotur.2021.15.1.5985
Naseer, Saima, Raja, Usman, Syed, Fauzia, Donia, Magda B. L., y Darr, Wendy (2016). Perils of being close to a bad leader in a bad environment: Exploring the combined effects of despotic leadership, leader member exchange, and perceived organizational politics on behaviors. The Leadership Quarterly, 27(1), 14–33. https://doi.org/10.1016/j.leaqua.2015.09.005. DOI: https://doi.org/10.1016/j.leaqua.2015.09.005
Peters, Stephanie y Maniam, Balasundram (2016). Corporate fraud and employee theft: Impacts and costs on business. Journal of Business y Behavioral Sciences, 28 (2), 104-118. https://www.proquest.com/docview/1854173719.
Podsakoff, Philip M., MacKenzie, Scott B., Lee, Jeong-Yeon y Podsakoff, Nathan P. (2003). Common method biases in behavioral research: A critical review of the literature and recommended remedies. Journal of Applied Psychology, 88(5), 879–903. https://doi.org/10.1037/0021-9010.88.5.879 DOI: https://doi.org/10.1037/0021-9010.88.5.879
Rivero Almeida, Leticia y Nieves Rodríguez, Julia (2016). Relaciones sociales y desempeño organizativo: estudio empírico en empresas del sector hotelero. ROTUR. Revista de Ocio y Turismo, 11(1), 77-94. https://doi.org/10.17979/rotur.2016.11.1.1782 DOI: https://doi.org/10.17979/rotur.2016.11.1.1782
Spain, Seth M., Harms, Peter D. y Wood, Dustin (2016). Stress, well-being, and the dark side of leadership. The Role of Leadership in Occupational Stress (Research in Occupational Stress and Well Being, 14), Emerald Group Publishing Limited, Leeds, 33-59. https://doi.org/10.1108/S1479-355520160000014002 DOI: https://doi.org/10.1108/S1479-355520160000014002
Thoroughgood, Christian N., Sawyer, Katina B., Padilla, Art y Lunsford, Laura (2018). Destructive Leadership: A Critique of Leader-Centric Perspectives and Toward a More Holistic Definition. Journal of Business Ethics, 151(3), 627–649. https://doi.org/10.1007/s10551-016-3257-9. DOI: https://doi.org/10.1007/s10551-016-3257-9
Wille, Bart, Heyde, Fien, Vergauwe, Jasmine y De Fruyt, Filip (2023). Understanding dark side personality at work: Distinguishing and reviewing nonlinear, interactive, differential, and reciprocal effects. International Journal of Selection and Assessment, 31(1), 1–21). https://doi.org/10.1111/ijsa.12407. DOI: https://doi.org/10.1111/ijsa.12407
Wisse, Barbara y Rus, Diana (2022). Shift, Suppress, Sever: Systemic Strategies for Dealing with Dark Leadership. Zeitschrift Fur Psychologie / Journal of Psychology, 230(4), 325–329. https://doi.org/10.1027/2151-2604/a000492. DOI: https://doi.org/10.1027/2151-2604/a000492
Yuan, Kou-Shu, Ng, Tung y Wu, Tung-Ju (2022). How Do Employees Understand Negative Leadership? The Non-linear Relationship Between Abusive Supervision and Employee https://doi.org/10.3389/fpsyg.2022.867862. DOI: https://doi.org/10.3389/fpsyg.2022.867862
Zhang, Chen, Mayer, David M. y Hwang, Eunbit (2018). More is less: Learning but not relaxing buffers deviance under job stressors. Journal of Applied Psychology, 103(2), 123-136. https://doi.org/10.1037/apl0000264 DOI: https://doi.org/10.1037/apl0000264
Zhao, Hongdan y Guo, Limin (2019). Abusive supervision and hospitality employees’ helping behaviors: The joint moderating effects of proactive personality and ability to manage resources. International Journal of Contemporary Hospitality Management, 31(4), 1977–1994. https://doi.org/10.1108/IJCHM-01-2018-0100 DOI: https://doi.org/10.1108/IJCHM-01-2018-0100