La Inteligencia Artificial en la educación y el empleo en el sector turístico: análisis bibliométrico y revisión sistemática
Barra lateral del artículo
Contenido principal del artículo
Resumen
La inteligencia artificial (IA) está generando, al mismo tiempo, altas expectativas y preocupaciones sobre su repercusión en el empleo y la educación. Su creciente adopción supone la automatización de diversos procesos, lo que plantea retos en cuanto a la reconfiguración de los roles laborales y la necesidad de habilidades humanas renovadas. En el ámbito educativo, la IA posibilita la personalización de la enseñanza y el aprendizaje adaptativo, aunque surgen interrogantes en torno al papel del docente y la integración de competencias digitales en el currículo. El presente estudio examina cómo la IA está modificando la educación y el empleo en el sector turístico, utilizando para ello un análisis bibliométrico y una revisión sistemática. Con esta aproximación, se pretende redefinir la actividad turística y transformar los procesos de enseñanza-aprendizaje. Dada la importancia del turismo en la economía global, resulta fundamental promover una formación adaptativa que capacite a futuras generaciones para afrontar los desafíos emergentes. Entre los principales hallazgos, se destaca la necesidad de programas de capacitación conjuntos entre instituciones educativas y empresas, la integración de la IA en los planes de estudio, la atención a los dilemas éticos y la formulación de políticas que faciliten una transición laboral responsable.
Palabras clave:
Descargas
Métricas
Detalles del artículo
Citas
Abdelwahab, Hanna R., Rauf, Abdul & Chen, Dadi (2023). Business students’ perceptions of Dutch higher educational institutions in preparing them for artificial intelligence work environments. Industry and Higher Education, 37(1), 22-34. https://doi.org/10.1177/09504222221087614 DOI: https://doi.org/10.1177/09504222221087614
Abeles, Tom P. (2016). Send in the robots. On The Horizon, 24(2), 141-144. https://doi.org/10.1108/OTH-07-2015-0031 DOI: https://doi.org/10.1108/OTH-07-2015-0031
Ahmed, Saif, Khalil, Md. Ibrahim, Chowdhury, Binoy, Haque, Rasheedul, Senathirajah, Abdul R. bin S. & Din, Fakir M. bin O. (2022). Motivators and Barriers of Artificial Intelligent (AI) Based Teaching. Eurasian Journal of Educational Research, 100, 74-89. https://ejer.com.tr/manuscript/index.php/journal/article/view/943/147
Al-Maskari, Azzah, Al Riyami, Thuraya & Ghnimi, Sami (2024). Factors affecting students’ preparedness for the fourth industrial revolution in higher education institutions. Journal of Applied Research in Higher Education, 16(1), 246-264. https://doi.org/10.1108/JARHE-05-2022-0169 DOI: https://doi.org/10.1108/JARHE-05-2022-0169
Ardichvili, Alexandre (2022). The Impact of Artificial Intelligence on Expertise Development: Implications for HRD. Advances in Developing Human Resources, 24(2), 78-98. https://doi.org/10.1177/15234223221077304 DOI: https://doi.org/10.1177/15234223221077304
Barakina, Elena Y., Popova Anna V., Gorokhova, Svetlana S. & Voskovskaya, Angela S. (2021). Digital Technologies and Artificial Intelligence Technologies in Education. European Journal of Contemporary Education, 10(2), 285-296. https://doi.org/10.13187/ejced.2021.2.285 DOI: https://doi.org/10.13187/ejced.2021.2.285
Bottrill, Chris (2022). Human capital futures: an educational perspective. Journal of Tourism Futures, 8(2, SI), 254-258. https://doi.org/10.1108/JTF-04-2021-0101 DOI: https://doi.org/10.1108/JTF-04-2021-0101
Brown, Phillip (2024). Education, opportunity and the future of work in the fourth industrial revolution. British Journal of Sociology of Education, 1-19. https://doi.org/10.1080/01425692.2023.2299970 DOI: https://doi.org/10.1080/01425692.2023.2299970
Bukartaite, Raimunda & Hooper, Daire (2023). Automation, artificial intelligence and future skills needs: an Irish perspective. European Journal of Training and Development, 47(10), 163-185. https://doi.org/10.1108/EJTD-03-2023-0045 DOI: https://doi.org/10.1108/EJTD-03-2023-0045
Cetindamar, Dilek., Kitto, Kirsty, Wu, Mengjia, Zhang, Yi, Abedin, Babak & Knight, Simon (2022). Explicating AI Literacy of Employees at Digital Workplaces. IEE Transactions on Engineering Management. https://doi.org/10.1109/TEM.2021.3138503 DOI: https://doi.org/10.1109/TEM.2021.3138503
Chuang, Szufang (2024). Indispensable skills for human employees in the age of robots and AI. European Journal of Training and Development, 48(1/2), 179-195. https://doi.org/10.1108/EJTD-06-2022-0062 DOI: https://doi.org/10.1108/EJTD-06-2022-0062
Cope, Bill, Kalantzis, Mary, & Searsmith, Duane (2021). Artificial intelligence for education: Knowledge and its assessment in AI-enabled learning ecologies. Educational Philosophy and Theory, 53(12), 1229-1245. https://doi.org/10.1080/00131857.2020.1728732 DOI: https://doi.org/10.1080/00131857.2020.1728732
Crawford, Joseph, Cowling, Michael & Allen, Kelly-Ann (2023). Leadership is needed for ethical ChatGPT: Character, assessment, and learning using artifiicial intelligence (AI). Journal of University Teaching and Learning Practice, 20(3). https://doi.org/10.53761/1.20.3.02 DOI: https://doi.org/10.53761/1.20.3.02
Domingo-Carrillo, Miguel A., Chavez-Miranda, Esther & Escobar-Perez, Bernabé (2020). Scientific production on revenue management in tourism on Web of Science and SCOPUS. Current Issues in Tourism, 23(7), 880-905. https://doi.org/10.1080/13683500.2018.1564738 DOI: https://doi.org/10.1080/13683500.2018.1564738
Dwivedi, Yogesh K., Hughes, D. Laurie, Coombs, Crispin, Constantiou, Ioanna, Duan, Yanqing, Edwards, John S., Gupta, Babita, Lal, Banita, Misra, Santosh, Prashant, Prakhar, Raman, Ramakrishnan, Rana, Nripendra P., Sharma, Sujeet K. & Upadhyay, Nitin (2020). Impact of COVID-19 pandemic on information management research and practice: Transforming education, work and life. International Journal of Information Management, 55. https://doi.org/10.1016/j.ijinfomgt.2020.102211 DOI: https://doi.org/10.1016/j.ijinfomgt.2020.102211
Encuesta de Población Activa, EPA. (2024, febrero 8). Los trabajadores ocupados en el sector turístico suben un 2,3% respecto a hace un año y superan los 2,6 millones. Ministerio de industria y turismo. https://www.mintur.gob.es/es-es/GabinetePrensa/NotasPrensa/2024/Paginas/epa-cuarto-trimestre-empleo-turismo.aspx#:~:text=Los%20ocupados%20en%20el%20sector,mismo%20periodo%20del%20a%C3%B1o%20anterior . Consultada: 20/04/2024
Ferreras-Garcia, Raquel, Sales-Zaguirre, Jordi & Serradell-Lopez, Enric (2019). Competences in higher education tourism internships. Education and Training, 62(1), 64-80. https://doi.org/10.1108/ET-04-2019-0074 DOI: https://doi.org/10.1108/ET-04-2019-0074
Fieger, Peter, Rice, John L., Prayag, Girish & Hall, C. Michael (2024). Employment Outcomes for Australian Tourism and Hospitality VET Graduates During the COVID-19 Pandemic. Journal of Hospitality & Tourism Education, 1-7. https://doi.org/10.1080/10963758.2023.2295554 DOI: https://doi.org/10.1080/10963758.2023.2295554
Fong, Lawrence H. N., Lee, Hee A., Luk, Chris & Law, Rob (2014). How do hotel and tourism students select internship employers? A segmentation approach. Journal of Hospitality Leisure Sport & Tourism Education, 15, 68-79. https://doi.org/10.1016/j.jhlste.2014.06.003 DOI: https://doi.org/10.1016/j.jhlste.2014.06.003
Fountain, Tim, McCarthy, Brian & Saleh, Tamim (2019). Building the AI-Powered Organization Technology isn’t the biggest challenge, Culture is. Harvard Business Review, 97(4), 62-+. https://hbr.org/2019/07/building-the-ai-powered-organization
Fuegener, Andreas, Grahl, Jörn, Gupta, Alok & Ketter, Wolfgang (2022). Cognitive Challenges in Human-Artificial Intelligence Collaboration: Investigating the Path Toward Productive Delegation. Information Systems Research, 33(2), 678-696. https://doi.org/10.1287/isre.2021.1079 DOI: https://doi.org/10.1287/isre.2021.1079
Girgen, Mete U. & Kole, Ayman (2024). Academic impressions pertaining to the ``new normal’’ in tourism education and practice in accordance with digital technology and creativity. WorldwideHospitality and Tourism Themes, 16(1, SI), 10-25. https://doi.org/10.1108/WHATT-01-2024-0015 DOI: https://doi.org/10.1108/WHATT-01-2024-0015
González, Miriam (2024). ¿Hasta cuándo durará el crecimiento del sector turístico español? Hosteltur. https://www.hosteltur.com/161283_hasta-cuando-durara-el-crecimiento-del-sector-turistico-espanol.html Consultada: 20/04/2024
Guo, Wei, Wang, Jing & Kang, Yue (2024). Internet use and inverted U-shaped employment polarization in tourism occupations. Tourism Economics, 30(2), 457-476. https://doi.org/10.1177/13548166231161879 DOI: https://doi.org/10.1177/13548166231161879
Ivanov, Stanislav (2020). The impact of automation on tourism and hospitality jobs. Information Technology & Tourism, 22(2), 205-215. https://doi.org/10.1007/s40558-020-00175-1 DOI: https://doi.org/10.1007/s40558-020-00175-1
Jain, Keerthi & Raghuram, J. Naga V. (2024). Unlocking potential: The impact of AI on education technology. Multidisciplinary Reviews, 7(3). https://doi.org/10.31893/multirev.2024049 DOI: https://doi.org/10.31893/multirev.2024049
Kohli, Guneesha (2020). Pitfalls of digitization with respect to traditional businesses and employment. Jims8m-the Journal of Indian Management & Strategy, 25(1), 28-33. https://doi.org/10.5958/0973-9343.2020.00004.6 DOI: https://doi.org/10.5958/0973-9343.2020.00004.6
Kolade, Oluwaseun & Owoseni, Adebowale (2022). Employment 5.0: The work of the future and the future of work. Technology in Society, 71. https://doi.org/10.1016/j.techsoc.2022.102086 DOI: https://doi.org/10.1016/j.techsoc.2022.102086
Kramer, Savannah K., Liu-Lastres, Bingjie, Cecil, Amanda & Shonkwiler, Erica (2023). A post-pandemic reflection of the changing role of contemporary event professionals: Implications for event professionals and higher education. Journal Of Convention & Event Tourism, 24(4, SI), 411-431. https://doi.org/10.1080/15470148.2023.2224595 DOI: https://doi.org/10.1080/15470148.2023.2224595
Leiper, Neil (1999). A conceptual analysis of tourism-supported employment which reduces the incidence of exaggerated, misleading statistics about jobs. Tourism Management, 20, 605-613. DOI: https://doi.org/10.1016/S0261-5177(99)00029-1
Levy, Frank (2018). Computers and populism: artificial intelligence, jobs, and politics in the near term. Oxford Review Of Economic Policy, 34(3), 393-417. https://doi.org/10.1093/oxrep/gry004 DOI: https://doi.org/10.1093/oxrep/gry004
Lin, Lin & Spector, J. Michael (2018). A Report on the AECT Sponsored Symposium Entitled ``the Human-Technology Frontier: Understanding the Learning of Now to Prepare for the Work of the Future’’ at the Texas Center for Educational Technology (TCET). Techtrends, 62(5, SI), 438-440. https://doi.org/10.1007/s11528-018-0318-1 DOI: https://doi.org/10.1007/s11528-018-0318-1
López Noguero, Fernando (2002). El análisis de contenido como método de investigación. XXI, Revista de Educación, 4(ISSN-e 1575-0345), 167-180.
Luckin, Rosemary & Cukurova, Mutlu (2019). Designing educational technologies in the age of AI: A learning sciences-driven approach. British Journal Of Educational Technology, 50(6), 2824-2838. https://doi.org/10.1111/bjet.12861 DOI: https://doi.org/10.1111/bjet.12861
Melian González, Santiago & Bulchand Gidumal, Jacques (2015). Competences that the new work in tourism requires. Investigaciones Turisticas, 10, 76-89. DOI: https://doi.org/10.14198/INTURI2015.10.04
Melian González, Santiago & Bulchand Gidumal, Jacques (2015). Second economy in tourism: Jobs and IT. Pasos-Revista De Turismo Y Patrimonio Cultural, 13(5), 1265-1275. DOI: https://doi.org/10.25145/j.pasos.2015.13.085
Milian, Roger P., & Munro, Yvette (2020). Credit transfer, articulation & the future of work: towards a federal strategy. Canadian Journal Of Higher Education, 50(3), 36-48. DOI: https://doi.org/10.47678/cjhe.vi0.188769
Mingotto, Erica, Montaguti, Federica & Tamma, Michele (2021). Challenges in re-designing operations and jobs to embody AI and robotics in services. Findings from a case in the hospitality industry. Electronic Markets, 31(3), 493-510. https://doi.org/10.1007/s12525-020-00439-y DOI: https://doi.org/10.1007/s12525-020-00439-y
Molins, Francisco & Serrano, Miguel A. (2019). Bases neurales de la aversión a las pérdidas en contextos económicos: revisión sistemática según las directrices PRISMA. Revista de neurologia, 68, 47-58. DOI: https://doi.org/10.33588/rn.6802.2018276
Moriuchi, Emi, & Murdy, Samantha (2024). The role of robots in the service industry: Factors affecting human-robot interactions. International Journal Of Hospitality Management, 118. https://doi.org/10.1016/j.ijhm.2023.103682 DOI: https://doi.org/10.1016/j.ijhm.2023.103682
Niñerola, Angels, Sánchez-Rebull, María-Victoria, & Hernández-Lara, Ana-Beatriz (2019). Tourism Research on Sustainability: A Bibliometric Analysis. Sustainability, 11(5). https://doi.org/10.3390/su11051377 DOI: https://doi.org/10.3390/su11051377
Niu, Shuanghong J., Luo, Jiutong, Niemi, Hannele, Li, Xiaoqing & Lu, Yu (2022). Teachers’ and Students’ Views of Using an AI-Aided Educational Platform for Supporting Teaching and Learning at Chinese Schools. Education Sciences, 12(12). https://doi.org/10.3390/educsci12120858 DOI: https://doi.org/10.3390/educsci12120858
O´Brien, Nicolás, Barboza-Palomino, Miguel, Ventura Leon, José, Caycho-Rodríguez, Tomás, Sandoval-Díaz, José, López-López, Wilson & Salas, Gonzalo (2020). Nuevo coronavirus (COVID-19). Un análisis bibliométrico. Revista Chilena de Anestesia, 49, 408-415. https://doi.org/10.25237/revchilanestv49n03.020 DOI: https://doi.org/10.25237/revchilanestv49n03.020
Ocana-Fernández, Yolvi, Valenzuela Fernandez, Luis A., Mory Chiparra, William E. & Gallarday-Morales, Santiago (2020). Digital Skills and Digital Literacy: New Trends in Vocational Training. International Journal Of Early Childhood Special Education, 12(1), 370-377. https://www.int-jecse.net/ DOI: https://doi.org/10.9756/INT-JECSE/V12I1.201016
Pandya, Bharti, Patterson, Louise & Ruhi, Umar (2022). The readiness of workforce for the world of work in 2030: perceptions of university students. International Journal Of Business Performance Management, 23(1-2), 54-75. https://doi.org/10.1504/IJBPM.2021.10036854 DOI: https://doi.org/10.1504/IJBPM.2022.119555
Patulny, Roger, Lazarevic, Natasa & Smith, Vern (2020). `Once more, with feeling,’ said the robot: AI, the end of work and the rise of emotional economies. Emotions And Society, 2(1), 79-97. https://doi.org/10.1332/263168919X15750193136130 DOI: https://doi.org/10.1332/263168919X15750193136130
Petrova, Valeria N. (2017). Potential of problem based learning technology in high school practice. Sibirskiy Psikhologicheskiy Zhurnal-Siberian Journal Of Psychology, 65, 112-124. https://doi.org/10.17223/17267080/65/9 DOI: https://doi.org/10.17223/17267080/65/9
Pisica, Alina I., Edu, Tudor, Zaharia, Rodica M. & Zaharia, Razvan (2023). Implementing Artificial Intelligence in Higher Education: Pros and Cons from the Perspectives of Academics. Societies, 13(5). https://doi.org/10.3390/soc13050118 DOI: https://doi.org/10.3390/soc13050118
Qureshi, Muhammad I., Khan, Nohman, Raza, Hamad, Imran, Amina & Ismail, Fadillah (2021). Digital Technologies in Education 4.0. Does it Enhance the Effectiveness of Learning? International Journal of Interactive Mobile Technologies, 15(4), 31-47. https://doi.org/10.3991/IJIM.V15I04.20291 DOI: https://doi.org/10.3991/ijim.v15i04.20291
Ramos, Vicente, Rey‐Maquieira, Javier & Tugores, Maria (2004), "The role of training in changing an economy specialising in tourism", International Journal of Manpower, Vol. 25 No. 1, pp. 55-72. https://doi.org/10.1108/01437720410524992 DOI: https://doi.org/10.1108/01437720410524992
Reiss, Michael J. (2021). The use of AI in education: Practicalities and ethical considerations. LONDON REVIEW OF EDUCATION, 19(1). https://doi.org/10.14324/LRE.19.1.05 DOI: https://doi.org/10.14324/LRE.19.1.05
Rydzik, Agnieszka & Kissoon, Chavan S. (2022). Decent work and tourism workers in the age of intelligent automation and digital surveillance. Journal Of Sustainable Tourism, 30(12, SI), 2860-2877. https://doi.org/10.1080/09669582.2021.1928680 DOI: https://doi.org/10.1080/09669582.2021.1928680
Savastano, Marco, Biclesanu, Isabelle, Anagnoste, Sorin, Laviola, Francesco & Cucari, Nicola (2024). Enterprise chatbots in managers' perception: a strategic framework to implement successful chatbot applications for business decisions. Management Decision. https://doi.org/10.1108/MD-10-2023-1967 DOI: https://doi.org/10.1108/MD-10-2023-1967
Slimi, Zouhaier & Villarejo, Beatriz (2023). Systematic Review: AI’s Impact on Higher Education - Learning, Teaching, and Career Opportunities. TEM Journal, 12(3), 1627-1637. https://doi.org/10.18421/TEM123-44 DOI: https://doi.org/10.18421/TEM123-44
Standen, Penelope J., Brown, David J., Taheri, Mohammad, Trigo, María J. G., Boulton, Helen, Burton, Andrew, Hallewell, Madeline J., Lathe, James G., Shopland, Nicholas, Gonzalez, María A., Kwiatkowska, Gosia M., Milli, Elena, Cobello, Stefano, Mazzucato, Annaleda, Traversi, Marco & Hortal, Enrique (2020). An evaluation of an adaptive learning system based on multimodal affect recognition for learners with intellectual disabilities. British Journal Of Educational TECHNOLOGY, 51(5), 1748-1765. https://doi.org/10.1111/bjet.13010 DOI: https://doi.org/10.1111/bjet.13010
Xue, Mei, Cao, Xing, Feng, Xu, Gu, Bin & Zhang, Yongjie (2022). Is College Education Less Necessary with AI? Evidence from Firm-Level Labor Structure Changes. Journal Of Management Information Systems, 39(3), 865-905. https://doi.org/10.1080/07421222.2022.2096542 DOI: https://doi.org/10.1080/07421222.2022.2096542