Surveys assessing sports services and municipal governance

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EJGE front page. Special issue 9, 2
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Published: Jul 24, 2020

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Júlia Bosch
Universitat Pompeu Fabra
Spain
Laureà Fanega
L'Hospitalet de Llobregat City Council
Spain
Jaume García
Universitat Pompeu Fabra
Spain
Núria Hernández
L'Hospitalet de Llobregat City Council
Spain
Xavier Moya
Universitat Pompeu Fabra
Spain
Carles Murillo
Universitat Pompeu Fabra
Spain
Vol. 9 No. 2 (2020), Articles, pages 143-154
DOI: https://doi.org/10.17979/ejge.2020.9.2.5949
Submitted: Jan 10, 2020 Accepted: May 25, 2020 Published: Jul 24, 2020
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Abstract

This study aims to investigate the social importance of sport in L’Hospitalet de Llobregat. As an instrument for social cohesion and integration, sport has become a very important part of municipal activity. We use two surveys: the Baròmetre, which gathers opinion about municipal services; and satisfaction surveys completed by the users of sports facilities. The sports offer (6.5) receives a better rating than overall municipal management (5.9), and counts for 20.4% of the global assessment of the municipal management. Satisfaction with facilities is 7.3 out of 10, while price receives the lowest mark. Detailed analysis of satisfaction surveys conducted among the population can help the municipal management of sports facilities. Policies that focus only on prices are unlikely to be as effective at improving members’ perception of sports facilities as those that also take other aspects into account.

Keywords:

sports services, sports policy, satisfaction surveys, local governance, sports facilities

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